Business Optimization

    December 13, 2018

    Why Chatbots May Be the Next Big Thing for Distributors in Customer Service

    Contrary to what their name implies, chatbots aren’t merely talkative robots. Read More
    December 3, 2018

    Empowerment: Learning to Share

    We’re moving along in our journey toward employee empowerment. So far, we have talked about some of the essential steps, including Creating Autonomy Through Boundaries and ... Read More
    November 26, 2018

    It's Not About Technology; It's About the Customer Experience

    Today’s business landscape is littered with the remains of companies seemingly killed off – or left in critical condition – by technology. And a lot of... Read More
    November 19, 2018

    To Win in a Changing Market, Be Agile

    Alarming as Amazon’s incursion into B2B markets may be, it is not the only factor causing upheaval for wholesaler-distributors. Distributors are facing shrinking margins and... Read More
    November 12, 2018

    What B2B Buyers Want in an Ecommerce Website

    About half of those distributors that have implemented a transactional website aren’t happy with their results, according to a recent MDM survey. As we wrote in our last blog... Read More
    November 9, 2018

    Webinar: How Wholesale Distributors Can Win vs. Amazon

    Join Matt Petersen, Enavate's Senior Director of Industry Solutions, as he presents "How Wholesale Distributors Can Win vs. Amazon" in an D365UG/AXUG webinar next Wednesday,... Read More
    November 8, 2018

    Empowerment: What the Hell is a Pod?

    Previously, I’ve described three keys to achieving empowerment: Sharing Information; Creating Autonomy Through Boundaries; and Teams Become the Hierarchy. Read More
    November 2, 2018

    The case for ecommerce for office supplies dealers has never been stronger

    The office supplies market continues to get hammered by Amazon, Staples and other competitors that have driven the buyer online with easy-to-use websites and quick shipping.... Read More

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